All sales are final. No Refunds, but if you’re looking to return or exchange your book for whatever reason, we're here to help! We offer free book exchanges within 30 days of purchase. You can return your book for a store credit and select a different book of equal value. We are not responsible for items lost in the mail.
Book Return Process:
Send us an email at Lorrainesbookshelf@gmail.com
1. The subject line of the email must state "Request for Book Return"
2. Please list the description of your issue with the book/order in the body of the email with the ISBN
3. Please attach the original receipt/invoice
4. Please attach a photo of the ISBN
5. Please attach a clear photo of the book
Once you have submitted your request please allow us 48 hours to respond to your request with a return shipping label and further instructions. Once we have received the book and all of the required information, we will send you an email notification with your store credit.